国家开放大学-管理英语4

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Unit2 test

一、选择填空题（每题10分，共5题）

题目1

—How did your meeting go yesterday

— ____________________actually, it was really frustrating.

题目2

—____________________identify the problems that have been occurring

—Well, as you know, the problems we had with Gary caused a lot of friction among the team.

题目3

When the message finally reached the Command Center, it __________ “mutated” to become —“Send three and four-pence, we're going to a dance.”

题目4

I think the primary ______factor is there's been so much absence lately.

题目5

In today's environment, __________ people are often burned out, it's important for employees to have a personal connection with you and the work you believe in.

题目6

—How can you explain the latest situation

—____________________,I know it is all my fault.

题目7

Effective leaders distill complex thoughts and strategies into simple, memorable terms __________ colleagues and customers can grasp and act upon.

题目8

He's left now, but productivity hasn't ______that much.

题目9

Every time I tried to say something, he would ______ to something else.

题目10

— If you can't say what you've come to say at the meeting, what's the point

—____________________,but I think you might need to change your approach somewhat.

题目11

Who was ______ the meeting

题目12

If demand is rising but the firm __________ from  communication failure, then stocks will fall and there will be understaffing.

题目13

Creativity, especially __________ which takes place across departmental boundaries, is likely to suffer hugely as team synergy slips.

题目14

— Will you go on a picnic with us tomorrow

—____________________.

题目15

What you need to do is to keep things short and sweet, just the ______.

二、阅读理解：根据文章内容，完成选择题（共50分）。

Communication Failure

　　The meaning of “communication” goes a lot deeper than people often think. Communication is about conceiving, sending, receiving, and interpreting messages as well as confirming reception of these messages. A failure at any point in this chain can result in ineffective communication.……

操作提示：通过题目后的下拉选项框选择正确答案。

1. Confirming reception of the sent messages means    

  A. the messages are sent to right receivers

  B. the messages are correctly understood

  C. the messages are correctly understood by right receivers

2. In the famous British Army Commander story, which step probably did NOT go wrong in the communication chain  

  A. Conceiving.

  B. Sending.

  C. Receiving.

3. What is Chinese whispers  

  A. Who whispers in Chinese.

  B. A game to pass message around in a whisper.

  C. Chinese people who don't normally talk very loudly.

4. Allocative failure does NOT happen when   

  A. the right information goes to the right place

  B. a company gathers false information

  C. the correct information is not received by the right department or person

5. According to the passage, which of the following cases does NOT belong to human failure  

  A. Decreasing creativity across departments.

  B. Inadequate communication between departments.

  C. Increasing customer complaints.

阅读理解：根据文章内容，判断正误（共50分）。

Habits of Highly Effective Communicators

操作提示：正确选T，错误选F。

1. Communication and leadership don't always go hand in hand.回答正确

2. The say-do gap happens when people misunderstand their leader's intention.回答正确

3. Using technical jargon makes a leader convincing.回答正确

4. Communicating sincerely is always the best.回答正确

5. Observation is as important as communication when you want to know what people really think.回答正确