[简答]  二、完型填空（每空10分）。操作提示：通过题目中的下拉选项框选择恰当的词语补全填空。　　　TotalQualityManagement(TQM)isaandstructuredapproachtoorganizationalmanagementthatseekstoimprovethequalityofproductsandservicesongoingrefinementsinresponsetocontinuousfeedback.TQMrequirementsmaybedefinedseparatelyforaparticularorganizationmaybeinadherencetoestablishedstandards,suchastheInternationalOrganizationforStandardization'sISO9000series.TQMcanbeappliedtoanytypeoforganization;itoriginatedinthemanufacturingsectorandhassincebeenadaptedforuseinalmosteverytypeoforganizationimaginable,schools,highwaymaintenance,hotelmanagement,andchurches.Asacurrentfocusofe-business,TQMisbasedonqualitymanagementthecustomer'spointofview.